The majority of our leaders are much better equipped to handle challenging communication situations. One of the things most helpful was the Art of Asking Questions for instructing more effectively. I would very much recommend her.
Dr. Greenwood’s personal style and hands-on techniques were a real hit. The participants left the seminar feeling motivated and empowered to make these changes in their daily routine.
Working with Ms. Greenwood, we developed a hiring profile we now use for all prospective hire interviews. We are happy to report that we have seen an improvement in our ability to better match prospective employees to the job duties here at the bank.
She sensitively changed the initial skepticism of my business managers into curious attention. These hours resulted in better guest relations and less staff conflict … and a more amicable, efficient workplace.
Some of the benefits I noticed right away were the improvements in leading critical conversations and confrontations…. Not only did I see changes, but managers and employees gave these trainings an outstanding rating.
Ms. Greenwood presents extremely well. Her instruction is targeted and effective. Success can be as simple as asking a client or a jury: ‘What do you want?